At lootzo, we aim to ensure a smooth shopping experience. If you need to cancel an order or return an item, please review our policy below.
1. Order Cancellation
Orders can be canceled if they have not been processed or shipped. Once an order has been shipped, it cannot be canceled. You may request a return instead. To request a cancellation, please contact us at icai.shona.icai@gmail.com with your order details.
Refund for Canceled Orders:
If the order is successfully canceled, a full refund will be processed to your original payment method within 5-7 business days.
2. Return Policy
We accept returns under the following conditions:
Returns must be requested within 7 days of receiving your order. Items must be unused, in their original packaging, and in resellable condition. Certain items (e.g., perishable goods, personalized products, and digital downloads) are not eligible for returns.
How to Request a Return:
- Contact us at icai.shona.icai@gmail.com with your order number and reason for return.
- We will provide return instructions and, if applicable, a return shipping label.
- Ship the item back within 2 days of return approval.
Refund for Returns:
Once we receive and inspect the returned item, a refund will be processed within 5-7 business days. Shipping charges (if applicable) are non-refundable unless the return is due to our error.
3. Exchanges
If you receive a defective or incorrect item, we will exchange it free of charge. To request an exchange, contact us within 7 days of receiving your order.
4. Non-Returnable Items
The following items are non-returnable:
- Perishable goods (e.g., food, flowers).
- Digital/downloadable products.
- Personalized/custom-made items.
- Gift cards.
5. Late or Missing Refunds
If you haven’t received a refund within the expected time, check with your bank or payment provider. If you still need assistance, contact us at icai.shona.icai@gmail.com.
6. Contact Us
For any return or cancellation inquiries, please reach out to us at icai.shona.icai@gmail.com.
Thank you for shopping with lootzo!